- Adopting RPA centers of excellence (CoE) will be prevalent as they will standardize RPA by reducing maintenance, bot faults, etc.
- With the advancing technologies, RPA bots can benefit from other developing technologies like artificial intelligence.
- By 2022 RPA will incorporate artificial intelligence (AI) and machine learning techniques.
- Automation acquisitions rise in 2021 will continue their pace in 2022 and beyond.
- The RPA industry is booming faster and will grow tremendously in 2022. RPA bots and artificial intelligence solutions have grown past few years. And it is predicted to grow in 2022, where companies can drive higher benefits from automated planning and delivery.
RPA is an advanced, futuristic and the most efficient technology that automates and streamlines the processes in a healthcare facility. Here are some amazing ways how RPA can be used in healthcare.
The pandemic and the post-pandemic era has brought a wave of changes. It will be remembered as the pivotal point of change where all the industries revamped their way of functioning. Millions have turned their heads towards automation for effective and easier ways of working.
The healthcare organizations have been spearheading this transformation by producing vaccines at a rate never seen before. All this has been possible through the Robotic Process Automation (RPA) that provided robust support throughout the processes. Obviously, the hard efforts cannot go unnoticed, but automation has played a vital role in transforming the way healthcare works.
Gartner estimates that by 2024, organizations will lower operational costs by 30% by combining automation with operational processes. Additionally, markets and markets say that the Robotic Process Automation (RPA) Market is estimated to reach USD 2,467.0 million by 2022, at a CAGR of 30.14%.
It is noteworthy that RPA not only focuses on robots, but its role goes beyond that. This blog outlines how automation can boost the healthcare industry and help them stay ahead of the curve in this competitive age.
What is RPA?
RPA is a software technology that builds, deploys and manages softwares that mimic human actions while interacting with a digital system. The RPA systems can identify human actions like understanding screen movements,updating records, save files and more. It acts as a virtual worker that works effectively and frees up the human resources. Using the robots also eliminates the possibility of errors and minimizes the struggle with the paperwork.
How Has RPA Emerged As a Core Feature in Healthcare?
When the hospitals are overburdened with cases that need immediate attention, action is required – fast. With the nurses and human resources being busy with saving lives, someone (or something) is needed to manage all the back-end tasks.
In such scenarios, RPA makes a huge difference where it really mattered. The automation processes and management system kept the workers on the front line, reduced the waiting time, recruited experts and supported procurement. All these factors can surely help the healthcare systems reform in the future.
Here is how RPA can Benefit the Healthcare System
- Scheduling and Managing appointments
In a hospital scenario, scheduling patient appointments and managing them is one of the most tedious tasks. They are repetitive and involve the resources as well.
Healthcare organizations can benefit from automating these tasks using RPA bots and other processes. These processes can interact with the patients, give them solutions for the query, schedule, change, or update appointments as required.
- Managing Data and Records
The healthcare industry deals with a massive amount of data on a daily basis. Burdening the useful resources with paperwork of managing data can hamper the productivity of the resource. It helps regulate and maintain the record, RPA offers accuracy, quick response, data security and consistency. Robotic softwares can also be cutsomized to comply with the protocols and rules set by the government of the oragnization.
- Reducing Administration Costs
Healthcare sector is one of the biggest employers which also raises the cost of the company. The employee welfare funds, salaries, and other incentives can be a burden. With an RPA software in place, the organization or hospitals can reduce the employee requirements and cut down on the administration cost by automating repetitive manual tasks.
- Enhancing the Patient Experience
Being a robot-based software with the capabilities of quick decision making, RPA software can provide more consistent care. Because of accurate decisions, quick replies, reduced costs, and greater visibility across the entire patient record, RPA can provide better patient experience than any human.
- Infection control and maintenance
Infection control protocols are a basic necessity of every healthcare unit. RPA can be used for executing quick and monitored infection control protocols. Including
- Screening of the patients by including regulatory compliance and CDC protocols
- Managing priority tasks and setting up the sequence of actions
- Tracking patient care plans and sending alerts to the authorized staff based on patient data thresholds
- Regulating the cleaning schedules and maintaining the records
- Claims management:
Reimbursement, cashless facilities, and claim settlements is a part of everyday work in a healthcare organization. With the help of AI and custom softwares RPA can effectively manage claims processing. The process includes acceptance, communication, resubmission, and cost predictions based on history.
Invest in Robotic Process Automation for Business Growth
Gartner estimates that by the end of 2022, 85 percent of organizations will deploy RPA software and the healthcare industry can benefit from RPA the most. The efficacy and uses of the RPA are worth the investment and can help your organization.
SVAM can help you discover the power of automation with our RPA solutions that aim to grow your business by blending RPA with AI and ML. Our subject matter experts assess your company’s readiness, develop a prototype, and finally build and assemble the RPA to your system.



Crucial Things Private Sectors Can Do to Stay Cyber-safer
- Incorporate Multi-Factor Authentication (MFA) Multi-factor Authentication (MFA) adds an extra layer of security by requiring users to implement and provide multiple forms of identification. Incorporating MFA into business operations can deliver a stronger authentication for accessing data, apps, and systems while still keeping things simple for users.
- Install reliable Antivirus Programs, Firewalls, VPNs
The proliferation of malware has resulted in more significant cyber threats among businesses worldwide. As a malware attack is a widespread cyberattack, installing a reliable and effective antivirus program is an essential step of cybersecurity reinforcement. Based on the concrete needs of the business, sometimes, patching firewalls and VPNs is also a crucial move. Firewalls can prevent malicious attacks from entering users’ systems based on users’ settings, while VPNs can better protect private data and sensitive data like locations.
- Establish Access Controls based on the least privilege principle Access control is a security technique that establishes access hierarchy and regulates access control to critical resources within the organization. Data breach is one of the major concerns and may lead to irreversible loss once it happens; having an access-control list with correct permissions set up is critical for businesses to reduce the impact of a breach.
- Encrypt Sensitive Data and Back-Up Business Data Regularly Data encryption enhances the security of private information, communication, and correspondence by transforming original information into something more challenging to decipher using specific algorithms. In the worst-case scenario, encrypted data will be challenging to decrypt without having the correct keys if the information breach has occurred. Regularly back up critical and transactional to the cloud or a reliable external hard drive/data storage. If the company system gets compromised or data gets contaminated, having safe backups may reduce the potential loss of the business.
- Conduct Awareness Education and Training against Phishing, Frauds, etc. To establish a safer cybersecurity infrastructure across the company, it is also essential to boost employees’ cybersecurity awareness through conducting awareness education and related training courses. Regularly training employees to identify identity/account frauds and phishing activities can help mitigate cyber risks in each employee’s work activities and reduce the overall risks in business operation.
How SVAM Can Protect You Further?
Cybersecurity experts at SVAM can provide businesses with in-depth cyber risk assessment, comprehensive cyber risk quantification, proactive cyber strategy, and customized cybersecurity solutions. The tailor-fit solutions designed by SVAM can capture and relieve cyber security pain points of your business based on your risk profiles and assessment accordingly. By adopting the latest technologies from artificial intelligence and data science, SVAM Cybersecurity is also proficient with cyber risk quantification and risk modeling. With concrete data, visualizations, and predictions, SVAM enables businesses to take proactive and preventive steps, reducing the likelihood of cyber-attacks and the exposure to cyber risk fundamentally and sustainably.Safeguard Your Business with SVAM Today
SVAM Cybersecurity is dedicated to safeguarding more businesses across industries, managing cybersecurity risk, providing effective cybersecurity mitigation solutions, and reinforcing the overall cybersecurity infrastructure. Below are some featured services that SVAM Cybersecurity proficiently provides –Cyber Risk Advisory
SVAM Cyber Risk Advisory includes designing and implementing a proper cybersecurity program that complies with leading cybersecurity standards and regulations, performs penetration testing, vulnerability scans, technical reviews, etc. A customized remediation roadmap will be designed and implemented based on a comprehensive identification and assessment process, just for you.Cyber As A Service (CAAS)
With industry experts and skilled resources, SVAM Cyber As A Service (CSSA) focuses on reducing the complexity of reinforcing cybersecurity infrastructure at affordable subscription rates. Without going through complicated steps, you can start safeguarding your business by relying on professional cybersecurity practices from SVAM CSSA.Will the evolvement of the Internet of Things (IoT) result in greater cybersecurity threats? What should the business do to mitigate cybersecurity risks in remote working mode? You can consult a cybersecurity expert at SVAM to know more on how you can embark on securing your perimeter and protect your crown jewels applications. SVAM also keeps close track of the latest cybersecurity trends and broadens service scopes accordingly.Visit the SVAM website to learn more about cybersecurity tips and services. SVAM Cybersecurity is delighted to start safeguarding your business from now on!The objective of the Vendor Risk Management Program
In a nutshell, VRM technology renders assistance to enterprises from third-party suppliers. The objective of vendor risk management programs may differ from company to company. The size, requirement, applicable laws, jurisdiction, industry type, and more.VRM monitors analyze and manage the risk exposure of vendors or industries seeking services from TPS (third party suppliers), specifically IT products. Also, it serves help when to clients when their enterprise details are at stake.For delving further into VRM, you should run through a list of topics:- Third-Party Risk Management Governance and Policy
- Determining Third-Party Risk
- Third-Party Inventory and Risk Rating
- Third-Party Risk Assessment (Pre-contract and Post contract)
- Issue Tracking and Corrective Action
- Annual Due Diligence
- Continuous Monitoring
Third-Party Risk Management Governance and Policy
The surging regulatory stress and globalization are forcing organizations worldwide to scrutinize their business processes and relationships for assessing the risk involved with third parties. That helps them comply with the applicable laws, regulate their requirements, and make better decisions. However, in the absence of governance and policy for TPRM, an organization can face operational risk, reputational damage, monetary losses, and government inquiry.Outsourcing business activities expose organizations to risks like cyber, financial, legal, compliance, geopolitical, credit, and quality.Determining Third-Party Risk
Assessing third-party risk is an essential cog in elevating the position of a company in the competitive marketplace. Here are the steps to determine them: –Compliance requirement:
It is pivotal to know the standards and regulations required to be met by organizations and vendors.Knowing potential risks:
Identification of potential risks arose from third-party relationships.Regular monitoring:
It is essential for adapting to the changing environment.Third-Party Inventory and Risk Rating
Any inventory located at the end of service providers or the premises of a third-party vendor is third-party inventory. For example, the third party includes employment agencies, mediators, brokers, or service providers.On the other hand, risk rating means assessing or determining the risks involved while carrying out a business activity. Furthermore, the classification of the risks is also one of the vital parts. The compartments are high, medium, and low risks.Thus, companies decide to deploy their employees and resources to work based on the severity and magnitude of risks.Third-party risk assessment (pre and post contracts)
The due diligence during the pre and post-contracts with third-party vendors aids an organization to keep abreast with potential risk. The assessment beside review of financial risk and Service Level Agreement at minimum must include the review of these controls;- Information Security Governance and Policy
- Asset Management
- Identity and Access Management
- Authentication and Authorization
- Software and Application Security
- Infrastructure Security
- Change Management
- Threat and Vulnerability management
- Remote Access
- Mobil User Access
- Incident and Disaster Recovery management
- Third Party Risk Management
- Training and Awareness
- MIS and Reporting
Issue Tracking and Corrective Action
Tracking the issue is an essential part of giving it a corrective solution. Thus, corrective and preventive action and issue tracking go simultaneously for an organization. Once the issue is marked and tracked properly, it helps in getting to its root cause and finally resolves it.All issues must be risk rated.Tracking an issue has several advantages. Few are listed below: –- You can always go back and resolve the issue on its recurrence, thanks to the tracking.
- The process saves time and money in the days ahead. ‘
- The recorded jurisdiction can be helpful for initiating bigger CAPA (corrective and preventive action)
Annual Due Diligence
It is a process used by companies or organizations to confirm details or facts of a matter through audit, investigation, or review. Annual due diligence is conducted every year to know beside the financial status of a company and also if there are any changes to their information security practices, such as Data center relocation or outsourcing their support to a third party as an example. ADD will allow the enterprise to be aware of any changes that may impact themContinuous Monitoring
IT systems are categorized and defined by continuous monitoring of an organization. Here, every system is organized based on various parameters, including controlled application, risk levels, and effectiveness assessment on security hazards.The continuous monitoring program ensures that your company does not get harmed by a cybersecurity attack. It identifies loopholes occurring due to changes in hardware, software, and technology.A common misconception for small businesses is that your business is too small to be a target, but unfortunately, this is not the case. According to a report by Cybersecurity ventures, worldwide cybercrime expenses are anticipated to increase by 15% each year, reaching around USD 10.5 trillion by 2025. Businesses’ risk of being targeted by a Cyberattack is increasing as they embrace more creative technology to simplify operations.
In 2020, cyberattacks grew in large numbers and as per the estimates, the rise in attacks during the pandemic was approximately 100%. Now, businesses worldwide are confronted with unprecedented levels of risk. As a result, security remains the top priority for IT teams. Still, businesses that start at a small scale are not well aware of the Cyberattacks and as a result, they either fail or face huge financial losses. Following are some of the most critical types of attacks that every organization should be aware of.
Top CyberThreats That Every Business Should Be Aware Of
- Phishing Attacks
The biggest and widespread threat facing small businesses are phishing attacks. Phishing accounts are responsible for around 32% of confirmed data breaches and 78% of all cybercrimes. Phishing attack occurs when a hacker pretends to be someone employees can trust, be it their manager or the CEO, and entices a user to click a malicious link, download a malicious file, or give them access to account details, credentials, payment information etc. . Here, the most common scenario is when hackers start emailing from a slightly similar email ID. Typically, a hacker attaches a link or some file along with the mail so that people can enter their personal information. - Cloud Jacking
This is the process where cloud computing is infiltrated by a third party. Once the hacker gets into the organization’s cloud, they try to reconfigure the cloud code so as to manipulate the sensitive information, communication, & other data to expand their reach to take control of the entire cloud. Furthermore, cybercriminals use this opportunity to develop phishing schemes. This results in multiple mishaps like leakage of sensitive information, financial loss, etc. - Ransomware
Ransomware is one of the common and serious cyber attacks that involves encrypting company data so that it cannot be used or accessed, until a ransom is paid to unlock the data. The ransom’s immediate losses are merely the tip of the iceberg. The monetary costs of missed production and data loss are frequently most devastating to a firm. This is the reason why 60% of small firms fail within six months after a cyber intrusion. Ransomware is one of the top cyber-attacks and a common method for criminals to target especially small firms. - Patch Management
One of the most common vulnerabilities exploited by bad actors is related to out-dated software or patches.. As a result, failing to keep up with software patches exposes businesses to a variety of information security vulnerabilities. When attackers get aware of a software vulnerability, they exploit it to conduct a cyber assault. This trend in cyber security is exemplified by two large-scale cyberattacks that began in 2018. The attacks use a serious flaw in the Windows OS known as Eternal Blue. Organizations that failed to update their software were left exposed and ultimately, they face huge financial losses. - Deepfakes
Deepfakes are used to develop fake versions of an organization to lure in unsuspecting customers and also to gain access to the sensitive information of a business or an individual. This attack moreover contributes to an advanced form of phishing attack which impersonates the CEO’s reputation where a hacker gives wrong instructions to the employees. This Cyberattack has been used over the last several years against both individuals and organizations. Such attack is developed by AI that takes an existing voice recording, photo, video to manipulate an organization or an individual’s image to falsify their action of speech.
In the past, organizations have faced several Cyberattacks and security challenges. However, the advancement in security systems presents opportunities for significant security growth. The passing year has demonstrated the fact that businesses must adapt to the modern world and this year’s advancements have resolved such problems to a great /extent. Taking assistance from SVAM International, a leading managed service provider is a great start to identifying and filling your business loopholes. Get in touch with our professionals, discuss your concerns, and get the best possible solutions.
- Collect and communicate the economic benefits, both internal and external, of the data generated by your organization’s processes.
- Offer to be involved in all strategic plannings to successfully integrate data and analytics within all operations.
- Document the results, measure the value of information and communicate the benefits of this asset to help provide that necessary push to the organization towards a shift in the culture that accepts data as an asset.
- Move towards the next step by hiring, licensing, or developing advanced analytics competencies, like data science and machine learning. Make sure that you can get them fully embedded throughout your business.
- Preparing Preparation is always the first step. As an organization, you will need to accept that there is a looming possibility of a cybersecurity event on the horizon. Align your policies to information sharing, data protection, and network security with your existing infrastructure. Educate your employees about cybersecurity so that they can identify assets and vulnerabilities preemptively.
- Identifying Identification, as the name suggests, is all about the discovery of a breach. It is the step where you identify if you have been breached or any of your data has been compromised. If yes, then you will need to further identify the extent, the effect, and the source of the breach.
- Containment In this phase, you throw everything at the problem in order to contain it and mitigate the risks it poses to the organization after an attack has happened. You need to figure out how to contain the effects by considering what systems can be made offline and what can be deleted. Use this phase to derive long term and short effects of the attack.
- Elimination/Solution This is where you will be addressing the source of the breach and deal with it in time to avoid being exploited again. This means releasing new patches, removing malicious software, and updating old systems. This phase helps you clear out any potential risks and start over without compromising on any valuable data.
- Recovering Recovering is both, coming back from the attack and getting the systems back online after an incident. Needless to say, the recovery part comes after you have patched everything up. This step is all about testing, monitoring, and verifying the changes in the system. Skipping this part may prove to be disastrous.
- Learning Lessons and Optimizing While everything else will help you get back up and running after an attack, this phase of the response plan is about future-proofing your business. Take your learning from this incident and make sure that you are safe in the future.
Over the course of the last 18+ months, businesses around the world have seen a number of significant changes. The most prevalent of these changes was the rising need for IT professionals and services to keep operations running smoothly. Indeed, systems and technology have become more complex with time.
As a result, businesses with a Non-IT background are looking for professionals and services that address their technological needs without taking their attention away from their core operations.
As per an estimate, 59% of all IT services today are being addressed with the managed services model instead of the traditional ways of solving IT woes. With the rise of the pandemic, the trend has caught up and is expected to rise as the years pass by.
Managed IT services are a necessary boost required to propel them to the front of their fields. If you have not yet harnessed the potential of managed services, here are 5 major benefits that will help you gain clarity on the advantages of investing in managed services for your business.
Benefits of Managed IT Services- Helping Remote Workers Businesses across the world witnessed the biggest movement to remote working within the first quarter of the year 2020. Managed IT services helped businesses adapt to IT reorientation on the go by supporting them wherever they needed, in terms of both infrastructure and geolocation.
- Boosting RPA RPA or robotic process automation is making business processes more resilient, scalable, and practical. With managed services, RPA gets a much-needed boost to accelerate process automation and promote operational efficiency. Additionally, service providers also support a ‘round the clock’ maintenance cycle to nurture the bots to teach them the exception of processes.
- Saving Costs Medium-sized and small-scale businesses need the cash flow to avoid their operations from breaking down. It is impractical to ask them to allocate large portions of their capital towards developing and maintaining their IT infrastructure. SMBs and SMEs can save their budget by hiring managed services instead of an entire in-house team. They can save significantly on salaries, overheads, and costs incurred in training & infrastructure.
- Better Security
Cybersecurity is quickly becoming the major concern for SMBs globally as the number of attacks targeting smaller businesses has increased manifolds. In fact, 88% of businesses from all over the world have seen some sort of phishing attempt targeting their information.
With managed services, you can enjoy an elevated level of information security that protects your systems from unauthorized access and provides you with the tools that you need to keep your business safe. - Maintaining Infrastructure Performance
With legacy systems and outdated tools, the problem becomes apparent because they fail to keep up with the growing needs. They break down often and become more susceptible to brute force attacks to gain unauthorized access.
With managed services, you can keep your IT infrastructure performing at its best all the time by moving to the cloud and letting a dedicated team maintain the application.
In a nutshell, managed services have become a technological necessity for modern businesses. It is going to continue to add value to the overall digital infrastructure of global organizations in the coming years.
As the leading managed service provider with more than 30 years of experience in the field, SVAM International has been the partner of several businesses’ growth in their fields. Book your consultation for our managed IT services today.