Michael Capilets

As the Managing Director, he is primarily responsible for strategic planning, business strategy development, market segment identification and evaluation, client negotiations, and has overall responsibility for marketing and sales. His duties also include managing a team of highly skilled professionals in the US and India all of whom are focused on maintaining the highest customer satisfaction on all accounts. Since joining SVAM in 2003, he and his team have significantly increased sales revenues making SVAM one of the fastest-growing entities on Long Island.

A customer-focused and visionary sales executive, Michael has demonstrated his ability to lead and has helped the company achieve several significant milestones including providing creative -cost savings and effective -solutions for Motorola, SonicWall, North Shore Health Systems, Federal Reserve Bank of New York, and Deutche Bank. Michael has been a key driver in the setup of SVAM’s proprietary CorrectShore® model to serve it’s US-based customers. With development centers in New York, New Delhi, India and Victoria, Mexico, SVAM can offer clients’ cost-effective solutions through a blend of engagement models.

Michael’s leadership and passion have become hallmarks of his tenure at SVAM, and Michael has infused SVAM with his own brand of energetic leadership, vision, and spirit over the years. He also serves as a leadership coach and mentor to high-potential associates in SVAM’s Mentoring Program. Before joining SVAM, Michael spent over a decade working in the Training and Professional Development Industry with both ExecuTrain an IDG Communications and Dale Carnegie Training. He also serves on the Board of Directors for Big Brother Big Sister.