AI increasing learner engagement in financial crimes regulatory compliance training
Overview
Avoiding financial crimes is paramount to global economic fabric and enterprise regulatory compliance adherence. With an evolving regulatory landscape, regular compliance training and certifications are required for training on financial crimes.
Challenges
Compliance training often involves complex domain specific topics, jargon, often needing technologies to help ensure the trainee is actively participating and engaged in the coursework. For a financial crimes regulatory compliance training client, SVAM viewed its objective as using Generative AI and Retrieval Augmented Generation solutions to digitally sift through several tens of thousands of PDF files and empower global financial crimes compliance trainees to ask questions pertinent to the compliance training coursework.
The SVAM Difference
SVAM met its objective by helping develop an Azure Generative AI based chatbots that enabled:
- Extracting semantic knowledge from several tens of thousands of global financial crimes regulatory compliance training course materials;
- Engineering an Azure-based, SSL-secured web application for searching through the course material and enabling global financial compliance training professionals to ask questions relevant to their coursework from Azure Generative AI;
- Gathering feedback on AI-generated responses from domain-expert financial crimes compliance professionals, and using that to further optimize the course content search experience.
Efficiency Unlocked
- Instant, context-relevant responses from chatbots helped online course readers feel engaged with the coursework;
- Collective feedback from global financial crimes course takers was relevant in finetuning the search experience;
- Utilizing regularly maintained open source software repositories, the client benefited from slipstreaming to open source software community’s updates; &
- Best efforts were taken to help keep global financial crimes course takers’ opinions and course feedback are kept secure using Azure AI.